IT service management (ITSM) has become an increasingly important industry, especially since many businesses handle critical processes through the internet. As ITSM professionals assess the best ways to develop, manage and support clients’ IT operations at every supply chain stage, they should strongly consider how innovative technologies could meet mutual goals.
Deploy IoT Solutions for Real-Time Tracking
Internet of Things products have become instrumental in helping users track products through global supply chains, giving them up-to-the-minute information to shape their operations. The associated data streams allow people to make more confident, informed decisions, reducing their dependence on guesswork.
In one ITSM case study, a telecommunications company installed IoT sensors for network monitoring. That change caused significant improvements that enabled better visibility. For example, customer satisfaction scores increased by 25% because representatives could respond to issues faster.
Streamlining the supply chain requires adequate resource distribution. In this instance, the IoT sensors saved the company 20% in operational costs by showing where to provide resources based on usage.
Use Artificial Intelligence for Better Efficiency
ITSM professionals should also evaluate ways to bring artificial intelligence into their supply chains. Finding applicable use cases could save time while lightening workloads. People will get the best results by exploring how AI could augment their decision-making potential, such as with predictive analytics. Artificial intelligence excels at finding patterns in vast quantities of data, and its suggestions could make supply chains more resilient.
A 2025 study found that almost 63% of ITSM respondents are considering artificial intelligence for ticket management while 32% of participants have fully implemented AI solutions for case resolution. These takeaways reveal some broad possibilities for increasing ITSM effectiveness, so professionals should consider how to incorporate it to address supply chain slowdowns.
One possibility is to apply AI automation to routine tasks. This investigation indicated that 63% of IT leaders spend up to four hours weekly on repetitive duties, such as software provisioning. Automating some or all of those responsibilities could boost productivity and enable innovation. Succeeding will require ITSM companies to train their teams and be open to employee feedback. Fortunately, many workers already use AI, with one statistic indicating 26% of Americans interact with the technology several times daily while using tools that rely on it.
Increase Security and Traceability With the Blockchain
Those managing ITSM supply chains must prioritize security and traceability. Some consider those aspects two interconnected concepts since doubts about a software product’s origins can sacrifice cybersecurity.
The blockchain is a decentralized system that can store information that others cannot tamper with or change after the initial entry. Some brands have also experimented with applying this technology to products that frequently change hands, such as fresh foods. Potential use cases have also emerged in the luxury goods industry because consumers want accessible ways to verify product authenticity.
However, significant room for improvement remains. A study found that only 43% of organizations can see how their tier-one suppliers perform. That is risky because poor outcomes could negatively impact the companies associated with the products, mainly if shortcomings cause customer dissatisfaction.
If supply chain partners do not follow cybersecurity best practices, breaches or similar incidents could make those companies unable to meet obligations for clients, causing ripple effects for multiple companies.
Exploring tech-based solutions that simultaneously increase security and transparency can improve numerous ITSM outcomes. However, professionals interested in using them should consider factors such as their budgets, goals and timelines. Figuring out those specifics early will increase the chances of meaningful improvements.
One supply chain-centered case comes from the United States Navy, which has developed a blockchain system to track software at all stages and for the lifetime of the code. Officials involved in this project envision its applicability to mission-critical software development environments, including those requiring high levels of auditability and security.
Integrate New Technologies With Existing IT Frameworks
In addition to applying these tips, professionals should develop strategic and in-depth plans to incorporate their chosen innovations into current supply chains. Backing up all essential information before starting is an excellent protective step in case something goes wrong.
Running a small trial before launching a wider rollout can manage costs while allowing parties to confirm that bigger launches will provide the expected payoffs.
Getting input from other ITSM professionals who have brought new technologies into their frameworks is also valuable. Those parties can detail potential pitfalls and the appropriate prevention measures, increasing overall success.
